HK RESTAURANT CASE STUDY: STEP 5, FLOOR TEAM TRAINING
The custom built team training session was developed from information and data collected from the Mystery Diner reports, the resultant action plan and...
HK RESTAURANT CASE STUDY: Step 2, CUSTOMER ENGAGEMENT TRAINING
09.12.2018
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training
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EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT After completing the research phase and creating a benchmark for both employee and customer engagement levels it was time...
AIRPORT HOTEL CASE STUDY: Step 5, FRONT DESK TEAM TRAINING
26.09.2018
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training
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After sending in an array of Mystery Guests in previous weeks, we arrive at "Front Desk Team Training" the fifth step in our...
AIRPORT HOTEL CASE STUDY: Step 4, SENIOR MANAGEMENT COACHING SESSION
20.07.2018
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training
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Following the guest, employee and Mystery Guest research collated in the last stage of our Engagement Project, we’re now armed with qualitative and...
AIRPORT HOTEL CASE STUDY: Step 2, GUEST SERVICE WORKSHOP
14.04.2018
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Research, Training
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Do front line staff really know what the guests expect? In partnership with Hong Kong’s busiest airport hotel, Learning Curve and the Front Desk...
