Survey Archives - Learning Curve

Mystery Shopping is not just for shops!

admin 23.09.2019 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research 0

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We’ve had recent calls from non-traditional clients looking to use mystery shopping in their businesses. Here are their questions and our answers when...

HK RESTAURANT CASE STUDY: Step 3, MYSTERY GUEST REVIEWS

admin 03.01.2019 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research 0

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EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT In our previous step we presented a dynamic Team Building session that got the front of house team and...

HK RESTAURANT CASE STUDY: Step 1, ENGAGEMENT EVALUATION

admin 27.11.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Research 0

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EMPLOYEE ENGAGEMENT IN RELATION TO CUSTOMER ENGAGEMENT In this initial stage, Learning Curve gathered and evaluated customer and employee engagement levels through regular customer...

AIRPORT HOTEL CASE STUDY: Step 3, MYSTERY GUEST REVIEWS

admin 02.06.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research 0

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Our initial training session with the front desk team of Hong Kong’s busiest airport hotel, explored the world of the guest, quizzed staff...

AIRPORT HOTEL CASE STUDY: Front Desk Team Guest Experience Development

admin 10.01.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research, Training 0

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INTRODUCTION Past the front door with a tip of the hat from the door man, a smile from the concierge across the way and...

What do we want? Sustainable retail growth. Where does it start? RIGHT HERE.

admin 24.11.2017 Customer Experience, Customer Satisfaction, Learning Curve, Research 0

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Take the focus away from tourists. If we want sustainable retail growth, motivate the Hong Kong spenders. According to the recent Retail Management Association’s...

Hong Kong Retail, is it just Monkey Business for 2016?

admin 23.02.2016 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Mystery Shopping, Training 0

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WHAT'S IN STORE FOR HONG KONG RETAIL? A New Year fortune stick ritual at Che Kung Temple recently prophesied Hong Kong is set for...

HONG KONG RESTAURANT BENCHMARKING SURVEY

admin 25.05.2015 Learning Curve 0

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Restaurant service in Hong Kong – do you love it, does it make you angry, do you see the faults as just part of...

LEARNING CURVE ENQUIRY