Five effective steps to dealing with difficult situations
In any customer focused industry, there is always a chance that your employees will find themselves in an uncomfortable bind. Dealing with willful...
3 Steps to Improve your Customer Experience
28.01.2020
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Mystery Shopping, Training
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Discover some staggering facts on the current retail climate throughout Asia. Learning Curve can help reality check your business, explore the bottom line and...
Four benefits of empowerment through induction
Getting the most out of employees, old and new. First impressions count and there are fewer times when first impressions are as vital as...
What do we want? Sustainable retail growth. Where does it start? RIGHT HERE.
Take the focus away from tourists. If we want sustainable retail growth, motivate the Hong Kong spenders. According to the recent Retail Management Association’s...
Hong Kong Retail, is it just Monkey Business for 2016?
23.02.2016
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Mystery Shopping, Training
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WHAT'S IN STORE FOR HONG KONG RETAIL? A New Year fortune stick ritual at Che Kung Temple recently prophesied Hong Kong is set for...
E-SCANNER | EMOTIONAL SCANNER OR AUDIT
Put the E-Scanner on your business The E-Scanner or Emotional Scanner or Audit measure a customer’s feelings about a brand, product or service. It’s...
