We’ve had recent calls from non-traditional clients looking to use mystery shopping in their businesses. Here are their questions and our answers when...
EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT
In our previous step we presented a dynamic Team Building session that got the front of house team and...
INTRODUCTION
It’s a well established fact that the hospitality industry in Hong Kong is cut-throat. It seems restaurant groups are constantly tweaking their formulas...
After sending in an array of Mystery Guests in previous weeks, we arrive at "Front Desk Team Training" the fifth step in our...
Our initial training session with the front desk team of Hong Kong’s busiest airport hotel, explored the world of the guest, quizzed staff...
Do front line staff really know what the guests expect?
In partnership with Hong Kong’s busiest airport hotel, Learning Curve and the Front Desk...
CASE STUDY - Front Desk Team Guest Experience Development
Does Employee Engagement have a direct effect on guest experience?
Many studies have suggested so and...
INTRODUCTION
Past the front door with a tip of the hat from the door man, a smile from the concierge across the way and...
