Employee Engagement Archives

HK RESTAURANT CASE STUDY: Step 3, MYSTERY GUEST REVIEWS

admin 03.01.2019 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research 0

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EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT In our previous step we presented a dynamic Team Building session that got the front of house team and...

HK RESTAURANT CASE STUDY: Step 2, CUSTOMER ENGAGEMENT TRAINING

admin 09.12.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training 0

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EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT After completing the research phase and creating a benchmark for both employee and customer engagement levels it was time...

HK RESTAURANT CASE STUDY: Step 1, ENGAGEMENT EVALUATION

admin 27.11.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Research 0

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EMPLOYEE ENGAGEMENT IN RELATION TO CUSTOMER ENGAGEMENT In this initial stage, Learning Curve gathered and evaluated customer and employee engagement levels through regular customer...

AIRPORT HOTEL CASE STUDY: Step 5, FRONT DESK TEAM TRAINING

admin 26.09.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training 0

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After sending in an array of Mystery Guests in previous weeks, we arrive at "Front Desk Team Training" the fifth step in our...

AIRPORT HOTEL CASE STUDY: Step 1, PRE-PROGRAM RESEARCH

admin 02.02.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Research, Training 0

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CASE STUDY - Front Desk Team Guest Experience Development Does Employee Engagement have a direct effect on guest experience? Many studies have suggested so and...

HK RESTAURANT CASE STUDY: Step 3, MYSTERY GUEST REVIEWS

HK RESTAURANT CASE STUDY: Step 2, CUSTOMER ENGAGEMENT TRAINING

HK RESTAURANT CASE STUDY: Step 1, ENGAGEMENT EVALUATION

AIRPORT HOTEL CASE STUDY: Step 5, FRONT DESK TEAM TRAINING

AIRPORT HOTEL CASE STUDY: Step 1, PRE-PROGRAM RESEARCH

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