After sending in an array of Mystery Guests in previous weeks, we arrive at "Front Desk Team Training" the fifth step in our...
Following the guest, employee and Mystery Guest research collated in the last stage of our Engagement Project, we’re now armed with qualitative and...
Our initial training session with the front desk team of Hong Kong’s busiest airport hotel, explored the world of the guest, quizzed staff...
Do front line staff really know what the guests expect?
In partnership with Hong Kong’s busiest airport hotel, Learning Curve and the Front Desk...
CASE STUDY - Front Desk Team Guest Experience Development
Does Employee Engagement have a direct effect on guest experience?
Many studies have suggested so and...
INTRODUCTION
Past the front door with a tip of the hat from the door man, a smile from the concierge across the way and...
Take the focus away from tourists. If we want sustainable retail growth, motivate the Hong Kong spenders.
According to the recent Retail Management Association’s...
WHAT'S IN STORE FOR HONG KONG RETAIL?
A New Year fortune stick ritual at Che Kung Temple recently prophesied Hong Kong is set for...
HONG KONG 25 April 2015: Better Business World Wide is in the 11th year of compiling data from Mystery Shopping Providers...
