Develop a structured Human Resources Department for the expanding business Client Hong Kong based restaurant group with food production division established in 1996. Challenge The company employed around...
The custom built team training session was developed from information and data collected from the Mystery Diner reports, the resultant action plan and...
With an imminent progression to the strategic stage of our Pawn Engagement project, Learning Curve involved the expertise of its internal Executive Coaching...
EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT In our previous step we presented a dynamic Team Building session that got the front of house team and...
EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT After completing the research phase and creating a benchmark for both employee and customer engagement levels it was time...
EMPLOYEE ENGAGEMENT IN RELATION TO CUSTOMER ENGAGEMENT In this initial stage, Learning Curve gathered and evaluated customer and employee engagement levels through regular customer...
INTRODUCTION It’s a well established fact that the hospitality industry in Hong Kong is cut-throat. It seems restaurant groups are constantly tweaking their formulas...
After sending in an array of Mystery Guests in previous weeks, we arrive at "Front Desk Team Training" the fifth step in our...
Following the guest, employee and Mystery Guest research collated in the last stage of our Engagement Project, we’re now armed with qualitative and...
Our initial training session with the front desk team of Hong Kong’s busiest airport hotel, explored the world of the guest, quizzed staff...
ENQUIRY
