HK RESTAURANT CASE STUDY: Step 1, ENGAGEMENT EVALUATION
EMPLOYEE ENGAGEMENT IN RELATION TO CUSTOMER ENGAGEMENT In this initial stage, Learning Curve gathered and evaluated customer and employee engagement levels through regular customer...
AIRPORT HOTEL CASE STUDY: Step 1, PRE-PROGRAM RESEARCH
02.02.2018
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Research, Training
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CASE STUDY - Front Desk Team Guest Experience Development Does Employee Engagement have a direct effect on guest experience? Many studies have suggested so and...
What do we want? Sustainable retail growth. Where does it start? RIGHT HERE.
Take the focus away from tourists. If we want sustainable retail growth, motivate the Hong Kong spenders. According to the recent Retail Management Association’s...
Hong Kong Retail, is it just Monkey Business for 2016?
23.02.2016
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Mystery Shopping, Training
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WHAT'S IN STORE FOR HONG KONG RETAIL? A New Year fortune stick ritual at Che Kung Temple recently prophesied Hong Kong is set for...
