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3 Steps to Improve your Customer Experience

admin 28.01.2020 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Mystery Shopping, Training 0

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Discover some staggering facts on the current retail climate throughout Asia. Learning Curve can help reality check your business, explore the bottom line and...

Mystery Shopping is not just for shops!

admin 23.09.2019 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research 0

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We’ve had recent calls from non-traditional clients looking to use mystery shopping in their businesses. Here are their questions and our answers when...

AIRPORT HOTEL CASE STUDY: Step 3, MYSTERY GUEST REVIEWS

admin 02.06.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research 0

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Our initial training session with the front desk team of Hong Kong’s busiest airport hotel, explored the world of the guest, quizzed staff...

E-SCANNER | EMOTIONAL SCANNER OR AUDIT

admin 23.02.2015 Learning Curve 0

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Put the E-Scanner on your business The E-Scanner or Emotional Scanner or Audit measure a customer’s feelings about a brand, product or service. It’s...

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