GeoVerify is a handy App for Learning Curve’s Mystery Shoppers to validate their work.

Learning Curve asks all it’s Mystery Shoppers to use GeoVerify to confirm they were at the right shop, at the time they were scheduled to carry out the visit. When used by the Shopper, the GPS-based verification system issues a GeoVerify code containing a date-stamp and location of where they were when they got the code. When the Shopper later completes the questionnaire for the client, they enter the code to produce a match with the location and time of the scheduled shop.

Our Mystery Shoppers are a trustworthy team however this support device has now become a favoured validation tool for our clients. No chance of getting around the system with this gadget.

The GeoVerify App is available for iOS devices (iPhone, iPad) and most Android devices running Android 2.2 or higher. We find all our Shoppers have the capacity to use the App.

To download the App: Android or iOS

Learning Curve works with service providers to analyse deliverables from the guests’ perspective (via Mystery Shopping Programs, Guest Surveys), appoint professionals to review procedures internally (Service and Operational Audits) and then develop Training and Action Plans to minimise the service gaps for all customer service industries including retail and hospitality throughout Asia-Pacific

Learning Curve is owned and managed by Keira Mackenzie-Smith and based in Hong Kong

For more information email us at info@thelearningcurve.solutions

Check out a recent mystery shopping case study here