Five effective steps to dealing with difficult situations
In any customer focused industry, there is always a chance that your employees will find themselves in an uncomfortable bind. Dealing with willful...
In any customer focused industry, there is always a chance that your employees will find themselves in an uncomfortable bind. Dealing with willful...
Discover some staggering facts on the current retail climate throughout Asia. Learning Curve can help reality check your business, explore the bottom line and...
Develop a structured Human Resources Department for the expanding business Client Hong Kong based restaurant group with food production division established in 1996. Challenge The company employed around...
Getting the most out of employees, old and new. First impressions count and there are fewer times when first impressions are as vital as...
The custom built team training session was developed from information and data collected from the Mystery Diner reports, the resultant action plan and...
With an imminent progression to the strategic stage of our Pawn Engagement project, Learning Curve involved the expertise of its internal Executive Coaching...
EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT After completing the research phase and creating a benchmark for both employee and customer engagement levels it was time...
INTRODUCTION It’s a well established fact that the hospitality industry in Hong Kong is cut-throat. It seems restaurant groups are constantly tweaking their formulas...
After sending in an array of Mystery Guests in previous weeks, we arrive at "Front Desk Team Training" the fifth step in our...
Following the guest, employee and Mystery Guest research collated in the last stage of our Engagement Project, we’re now armed with qualitative and...
ENQUIRY