We’ve had recent calls from non-traditional clients looking to use mystery shopping in their businesses. Here are their questions and our answers when...
EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT
In our previous step we presented a dynamic Team Building session that got the front of house team and...
EMPLOYEE ENGAGEMENT IN RELATION TO CUSTOMER ENGAGEMENT
In this initial stage, Learning Curve gathered and evaluated customer and employee engagement levels through regular customer...
INTRODUCTION
It’s a well established fact that the hospitality industry in Hong Kong is cut-throat. It seems restaurant groups are constantly tweaking their formulas...
Our initial training session with the front desk team of Hong Kong’s busiest airport hotel, explored the world of the guest, quizzed staff...
Do front line staff really know what the guests expect?
In partnership with Hong Kong’s busiest airport hotel, Learning Curve and the Front Desk...
CASE STUDY - Front Desk Team Guest Experience Development
Does Employee Engagement have a direct effect on guest experience?
Many studies have suggested so and...
INTRODUCTION
Past the front door with a tip of the hat from the door man, a smile from the concierge across the way and...
Take the focus away from tourists. If we want sustainable retail growth, motivate the Hong Kong spenders.
According to the recent Retail Management Association’s...
