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3 Steps to Improve your Customer Experience

admin 28.01.2020 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Mystery Shopping, Training 0

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Discover some staggering facts on the current retail climate throughout Asia. Learning Curve can help reality check your business, explore the bottom line and...

Mystery Shopping is not just for shops!

admin 23.09.2019 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research 0

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We’ve had recent calls from non-traditional clients looking to use mystery shopping in their businesses. Here are their questions and our answers when...

HK RESTAURANT CASE STUDY: Step 3, MYSTERY GUEST REVIEWS

admin 03.01.2019 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research 0

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EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT In our previous step we presented a dynamic Team Building session that got the front of house team and...

AIRPORT HOTEL CASE STUDY: Step 3, MYSTERY GUEST REVIEWS

admin 02.06.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research 0

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Our initial training session with the front desk team of Hong Kong’s busiest airport hotel, explored the world of the guest, quizzed staff...

AIRPORT HOTEL CASE STUDY: Front Desk Team Guest Experience Development

admin 10.01.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research, Training 0

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INTRODUCTION Past the front door with a tip of the hat from the door man, a smile from the concierge across the way and...

Hong Kong Retail, is it just Monkey Business for 2016?

admin 23.02.2016 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Mystery Shopping, Training 0

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WHAT'S IN STORE FOR HONG KONG RETAIL? A New Year fortune stick ritual at Che Kung Temple recently prophesied Hong Kong is set for...

MYSTERY SHOPPERS NEVER GO MISSING WHEN THEY GEOVERIFY

admin 29.06.2015 Learning Curve, Mystery Shopping 0

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GeoVerify is a handy App for Learning Curve’s Mystery Shoppers to validate their work. Learning Curve asks all it’s Mystery Shoppers to use GeoVerify...

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