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AIRPORT HOTEL CASE STUDY: Step 4, SENIOR MANAGEMENT COACHING SESSION

admin 20.07.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training 0

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Following the guest, employee and Mystery Guest research collated in the last stage of our Engagement Project, we’re now armed with qualitative and...

AIRPORT HOTEL CASE STUDY: Step 3, MYSTERY GUEST REVIEWS

admin 02.06.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research 0

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Our initial training session with the front desk team of Hong Kong’s busiest airport hotel, explored the world of the guest, quizzed staff...

AIRPORT HOTEL CASE STUDY: Step 2, GUEST SERVICE WORKSHOP

admin 14.04.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Research, Training 0

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Do front line staff really know what the guests expect? In partnership with Hong Kong’s busiest airport hotel, Learning Curve and the Front Desk...

AIRPORT HOTEL CASE STUDY: Step 1, PRE-PROGRAM RESEARCH

admin 02.02.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Research, Training 0

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CASE STUDY - Front Desk Team Guest Experience Development Does Employee Engagement have a direct effect on guest experience? Many studies have suggested so and...