Five effective steps to dealing with difficult situations
In any customer focused industry, there is always a chance that your employees will find themselves in an uncomfortable bind. Dealing with willful...
3 Steps to Improve your Customer Experience
28.01.2020
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Mystery Shopping, Training
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Discover some staggering facts on the current retail climate throughout Asia. Learning Curve can help reality check your business, explore the bottom line and...
Mystery Shopping is not just for shops!
23.09.2019
Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research
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We’ve had recent calls from non-traditional clients looking to use mystery shopping in their businesses. Here are their questions and our answers when...
HK RESTAURANT CASE STUDY: STEP 4, SENIOR MANAGEMENT EXECUTIVE COACHING
15.02.2019
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training
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With an imminent progression to the strategic stage of our Pawn Engagement project, Learning Curve involved the expertise of its internal Executive Coaching...
HK RESTAURANT CASE STUDY: Step 3, MYSTERY GUEST REVIEWS
03.01.2019
Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research
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EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT In our previous step we presented a dynamic Team Building session that got the front of house team and...
HK RESTAURANT CASE STUDY: Step 2, CUSTOMER ENGAGEMENT TRAINING
09.12.2018
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training
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EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT After completing the research phase and creating a benchmark for both employee and customer engagement levels it was time...
HK RESTAURANT CASE STUDY: Step 1, ENGAGEMENT EVALUATION
EMPLOYEE ENGAGEMENT IN RELATION TO CUSTOMER ENGAGEMENT In this initial stage, Learning Curve gathered and evaluated customer and employee engagement levels through regular customer...
HK RESTAURANT CASE STUDY: An Introduction – Employee Engagement in relation to Customer Engagement
08.10.2018
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Research, Training
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INTRODUCTION It’s a well established fact that the hospitality industry in Hong Kong is cut-throat. It seems restaurant groups are constantly tweaking their formulas...
AIRPORT HOTEL CASE STUDY: Step 5, FRONT DESK TEAM TRAINING
26.09.2018
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training
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After sending in an array of Mystery Guests in previous weeks, we arrive at "Front Desk Team Training" the fifth step in our...
AIRPORT HOTEL CASE STUDY: Step 4, SENIOR MANAGEMENT COACHING SESSION
20.07.2018
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training
0
Following the guest, employee and Mystery Guest research collated in the last stage of our Engagement Project, we’re now armed with qualitative and...
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