Blog - Learning Curve

AIRPORT HOTEL CASE STUDY: Step 2, GUEST SERVICE WORKSHOP

admin 14.04.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Research, Training 0

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Do front line staff really know what the guests expect? In partnership with Hong Kong’s busiest airport hotel, Learning Curve and the Front Desk team have stepped out from behind the counter to listen...

AIRPORT HOTEL CASE STUDY: Step 1, PRE-PROGRAM RESEARCH

admin 02.02.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Research, Training 0

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CASE STUDY - Front Desk Team Guest Experience Development Does Employee Engagement have a direct effect on guest experience? Many studies have suggested so and Learning Curve agrees. To prove the theory, Learning Curve has...

AIRPORT HOTEL CASE STUDY: Front Desk Team Guest Experience Development

admin 10.01.2018 Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research, Training 0

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INTRODUCTION Past the front door with a tip of the hat from the door man, a smile from the concierge across the way and onto the front desk. It’s here where the real interactive...

What do we want? Sustainable retail growth. Where does it start? RIGHT HERE.

admin 24.11.2017 Customer Experience, Customer Satisfaction, Learning Curve, Research 0

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Take the focus away from tourists. If we want sustainable retail growth, motivate the Hong Kong spenders. According to the recent Retail Management Association’s Sales Statistics, retail spending in Hong Kong is continuing to...

Hong Kong Retail, is it just Monkey Business for 2016?

admin 23.02.2016 Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Mystery Shopping, Training 0

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WHAT'S IN STORE FOR HONG KONG RETAIL? A New Year fortune stick ritual at Che Kung Temple recently prophesied Hong Kong is set for good luck in year of the Fire Monkey, reports the...

AIRPORT HOTEL CASE STUDY: Step 2, GUEST SERVICE WORKSHOP

AIRPORT HOTEL CASE STUDY: Step 1, PRE-PROGRAM RESEARCH

AIRPORT HOTEL CASE STUDY: Front Desk Team Guest Experience Development

What do we want? Sustainable retail growth. Where does it start? RIGHT HERE.

Hong Kong Retail, is it just Monkey Business for 2016?

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