HOW DO WE FIND RELIABLE MYSTERY SHOPPERS?
Learning Curve finds the best mystery shoppers through various channels. Most come recommended, others apply through our shopper application page on the website and some just come knocking on our door....
HK RESTAURANT CASE STUDY: STEP 5, FLOOR TEAM TRAINING
The custom built team training session was developed from information and data collected from the Mystery Diner reports, the resultant action plan and conclusions from the senior management coaching session. Learning Curve’s target...
HK RESTAURANT CASE STUDY: STEP 4, SENIOR MANAGEMENT EXECUTIVE COACHING
15.02.2019
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training
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With an imminent progression to the strategic stage of our Pawn Engagement project, Learning Curve involved the expertise of its internal Executive Coaching consultant to prepare a session with the three senior Pawn...
HK RESTAURANT CASE STUDY: Step 3, MYSTERY GUEST REVIEWS
03.01.2019
Customer Experience, Customer Satisfaction, Customer Service, Learning Curve, Mystery Shopping, Research
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EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT In our previous step we presented a dynamic Team Building session that got the front of house team and managers to ask customers about their best customer experiences and...
HK RESTAURANT CASE STUDY: Step 2, CUSTOMER ENGAGEMENT TRAINING
09.12.2018
Customer Experience, Customer Satisfaction, Customer Service, Learning & Development, Learning Curve, Training
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EMPLOYEE ENGAGEMENT INFLUENCING CUSTOMER ENGAGEMENT After completing the research phase and creating a benchmark for both employee and customer engagement levels it was time to run the first customer focused training session for the...
