Learning Curve partners with service industry clients to create tailored programs in mystery shopping, research and management training. We’re a specialised agency analysing service delivery from the customers perspective, reviewing internal service processes, and customising training programs and learning tools to minimise service gaps.
DATA DRIVEN TRAINING
PROCESS
Client Research
Exploration phase to understand company objective and operational complexity
Consumer research & analysis
Anonymous research or qualitative reactions with assessment
Client coaching & feedback
Evaluate data, results to advise client on actionable strategies
Program design
Collaborate, design, develop a focused training program for success
Program delivery
Facilitate engaging, workshop-style learning in full client partnership
Evaluation & Assessment
Regular review of learning outcomes for positive return on investment