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Learning Curve
Learning Curve is a Hong Kong-based mystery shopping, customer experience and training company working with service-focused clients throughout Asia-Pacific.
Learning Curve
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SERVICE INDUSTRY PARTNERS

SERVICE INDUSTRY PARTNERS

We are people people. Our professional days are spent living and breathing customer service. We understand the front-line, and its impact on the bottom-line.

CONSUMER EXPERIENCE RESEARCH

CONSUMER EXPERIENCE RESEARCH

Research and review business, brand and service through the eyes of genuine customers. Measure experiences in real-time to improve service, standards and revenue.

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ENGAGING CUSTOMISED LEARNING

ENGAGING CUSTOMISED LEARNING

Learning programs are designed to complement business focus, satisfy staff professional development and increase the likelihood of stronger staff retention rates.

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DATA DRIVEN TRAINING

DATA DRIVEN TRAINING

Tailored training programs designed explicitly from data collected through mystery guest reports. Critically-timed, post-review training for management and staff to identify cause and implement immediate solutions.

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WHAT WE DO


Learning Curve partners with service industry clients to create tailored programs in mystery shopping, research and management training. We’re a specialised agency analysing service delivery from the customers perspective, reviewing internal service processes, and customising training programs and learning tools to minimise service gaps.



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Research

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Learning


DATA DRIVEN TRAINING

PROCESS

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Client Research

Exploration phase to understand company objective and operational complexity

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Consumer research & analysis

Anonymous research or qualitative reactions with assessment

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Client coaching & feedback

Evaluate data, results to advise client on actionable strategies

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Program design

Collaborate, design, develop a focused training program for success

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Program delivery

Facilitate engaging, workshop-style learning in full client partnership

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Evaluation & Assessment

Regular review of learning outcomes for positive return on investment


Are you interested in becoming a mystery shopper?


CASE STUDIES


Learning Curve uses business storytelling to communicate and connect with clients and training participants. Listening to stories heightens our imagination, changes opinions and achieves outcomes through message. We are a growing company with some big stories to tell so we hope these Case Studies inspire you as much as the projects do us.


WHAT OUR CLIENTS SAY ABOUT US

  • Keira and her team at the Learning Curve are a joy to work with to conduct focus group research. Professional and timely delivery of analytical reports that offer great insights and useful data.

    - Pinky Ng, Stamford American International School

  • We have really enjoyed working with Keira and her team at The Learning Curve in Hong Kong and Japan. Very professional, well-organised, and fun to work with.

    - David Topolewski CEO Qooco – Mobile Learning

  • Partnered this year with Learning Curve for Mystery Shopping in APAC region, and we already have peace of mind in program execution. Thanks to the dedicated team and their prompt follow-ups from set up, fieldwork, to reporting. If you are looking for a partner to uplift your customer experience at front line, Learning Curve should be on the top of your list.

    - Fung MF Wong, Retail Operations Manager, Triumph International

  • Just a quick note to say how much we appreciate the mystery shopper reports. As expected, there are always learnings and great feedback for all the teams and we are able to measure our performance versus previous reports. Really terrific.

    - Vice President, Hong Kong Theme Park

  • We look forward to the next year of your mystery shopping services. Our leaders use their action plans to ensure continuous improvement and consistency.

    - Director, Food & Beverage, Hong Kong Theme Park

  • Li & Fung
    H&M
  • Godiva
    Conrad
  • Concept Creations
    Pandora
  • Swissbell
    Item22
  • Triumph
    Item23
  • Item24
    Item25
  • Pret
    Pirata
  • Little Creatures
    JLL
  • A1
    Sino
  • Gage Roads
    RL
  • Stamford American School
    Casetify
  • Venchi
    Taylors
  • Millenium
    Maxims
  • Lovisa
    Bakehouse
  • Cognita
    Compass
  • Estee
    Fairwood
  • Fortnum
    Frites
  • KFC
    Le Labo

 

LEARNING CURVE ENQUIRY

 

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ENQUIRY